Ø  Supervise the work of customer services team, office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Ø  Managed daily operations, including training, scheduling, and evaluating employees.
Ø  Excellent judgment and ability to work independently
Ø  Respond to and resolve employee relations issues expressed by team members.
Ø  Create and maintain high quality work environment so team members are motivated to perform at their highest.
Ø  Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
Ø  Maintained professional relationships with cross-functional departments and worked closely with them to resolve escalated issues.
Ø  Planning and managing day to day operations/meetings.

Ø  Managing an effective Diary Management, Calendar Management, Travel Management and Administration for the Chairman
Ø  Managing and coordinating all administrative office functions with independent decision-making.
Ø  Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, and making adjustments to plans.
Ø  Managing the Chairman’s incoming, outgoing, electronic mail and documents on daily basic
Ø  Coordinating the Company’s quarterly meetings and Inter Committee meetings.
Ø  Performs all other administrative duties as they arise for the Chairman’s.
Ø  To ensure all action points are delivered to concerned, and thereafter following up with the concerned for implementation status to be informed to the Chairman.
Ø  Perform other related duties as assigned.

Ø  Responsible for handling information data and maintain confidential information relating to Company
Ø  Interacting and dealing with the customers & instructors by electronically or face to face. Surveying customer satisfaction rate and troubleshooting customers problems
Ø  Maintaining and updating daily and monthly records of RTA and internal records of Driving Center
Ø  Lead generation by identifying potential clients, calls, emails, visits building a constant sales pipeline. Skilled in working in a team environment and motivating customer service executives
Ø  RTA Customer Registration (ERP System RTA and Belhasa)
Ø  Scheduling training slots of the students after briefly verifying the student details. Undertaking clerical tasks such as typing, filing, making phone calls and handling Email
Ø  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Ø  Handling customers queries for training in Belhasa Driving Center
Ø  Suggesting best possible solutions to customers as per their requirements
Ø  Administered up-selling techniques during sales process to increase the number of sales
Ø  Resolved customer concerns promptly and professionally which resulted in a win-win situation for both sides
Ø  Assisted with any problems associated with merchandise in conjunction with customer service
Ø  Demonstrated effective time management and multi-tasking skills to complete daily projects
Ø  Perform other related duties as assigned.

Ø  Conducted sales of cell phones and accessories to customers
Ø  Maintained records of monthly sales and ensured monthly targets are reached
Ø  Advised customer about the new models in determining which cell phone is suitable to their needs
Ø  Collaborated in a team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized.
Ø  Performed demonstrations to first time users of the new cell phone
Ø  Organized proper display of the cell phones in order to increase sales volume.